How to delete your data

If you use Abe for your business

• Delete contacts and their conversations: open Contacts, select the contacts and choose Delete, or open a conversation, use the menu and choose Delete contact. Their messages and files are deleted with them.
• Disconnect a channel: go to Settings → Channels, open the channel and choose Disconnect. Abe stops receiving messages from it and deletes the stored access token.
• Remove Abe from Facebook, Instagram or WhatsApp: you can also remove the Abe app in your Meta Business settings under Business integrations (Facebook and Instagram) or in WhatsApp Manager. This revokes Abe’s access.
• Delete your account, workspace or organization: email mail@solarai.asia from the account’s email address with the subject “Data deletion request” and tell us what to delete. We verify the request with the organization’s admin before deleting shared workspace data.

If you messaged a business that uses Abe

The business you messaged controls that conversation. Ask the business to delete your data; it can do so in Abe at any time. If you can’t reach the business, email mail@solarai.asia with the business’s name and the phone number, username or email you used to contact it. We’ll pass your request on and help make sure it’s handled.

What happens next

• We reply to confirm we received your request, usually within 3 working days.
• We may ask you to confirm you own the account or identifier, so we don’t delete someone else’s data.
• We complete the deletion within 30 days and confirm when it’s done. Encrypted backups are overwritten on a rolling schedule.