Terms of service

1. Your account

Abe is for business use by people aged 18 or over. You’re responsible for the people you invite to your organization and workspaces, for keeping sign-in details safe and for everything done through your account and API keys. Tell us at once about any unauthorized use.

2. Acceptable use

You must use Abe lawfully and in line with the rules of every channel you connect. In particular, you must not:

• message people who haven’t agreed to hear from you where consent is required, or ignore opt-out requests;
• send spam, deceptive, harassing, hateful, sexually exploitative or otherwise unlawful content, or content that infringes others’ rights;
• break the WhatsApp Business Messaging and Commerce Policies, Meta’s Platform Terms, Instagram and Messenger policies, Telegram’s terms or anti-spam and data-protection laws;
• try to access other customers’ data, probe or overload our systems, get around limits, or reverse engineer Abe except where the law allows;
• use Abe to build a competing product or to resell it without our written agreement.

We may suspend accounts, workspaces or channels that put people, providers or Abe at risk.

3. Your data

You keep all rights in the data you and your customers put into Abe. You give us permission to host, process and transmit it only to provide and secure Abe for you, as described in our privacy policy. You’re responsible for having a lawful basis to process your customers’ data and for giving them any notices the law requires. You can export your contacts and data while your account is active.

4. Connected channels and other services

Channels such as WhatsApp, Instagram, Messenger and Telegram are provided by third parties under their own terms. Their availability, message limits, quality ratings, reviews and fees are outside our control. Meta may charge your WhatsApp Business Account directly for messages. We aren’t responsible for a provider’s outage, decision or policy enforcement.

5. AI features

AI Assist, AI agents and other AI features generate content automatically and can be wrong. You decide whether to use them, how to configure them and whether to review their output. Messages and actions an AI agent takes in your workspace are taken on your behalf.

6. Plans and payment

Some features may require a paid plan. Prices, allowances and trial terms are shown before you subscribe. Paid plans renew automatically until cancelled, are billed in advance through Stripe and exclude taxes. Except where the law requires otherwise, fees already paid aren’t refundable.

7. Changes and availability

We continually improve Abe and may add, change or remove features. We aim to keep Abe available but don’t promise it will be uninterrupted or error-free unless we agree a service level with you in writing. We’ll give reasonable notice before removing a feature you pay for.

8. Ending the agreement

You can stop using Abe and close your account at any time. We may end or suspend your access for a serious or repeated breach of these terms, or if required by law or by a channel provider. After closure we delete your data as described in the privacy policy.

9. Disclaimers and liability

Abe is provided “as is” to the extent the law allows. Neither party is liable for indirect or consequential loss, or for lost profits, revenue or data. Our total liability for any claim is limited to the fees you paid us for Abe in the 12 months before the claim, or SGD 100 if you haven’t paid anything. Nothing in these terms limits liability that can’t be limited by law.

10. Indemnity

You’ll cover our reasonable costs from third-party claims arising from your content or from your breach of these terms or of a channel provider’s rules.

11. General

These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction. We may update these terms; we’ll post the new version here and notify workspace owners of significant changes before they apply. Questions: mail@solarai.asia.